Frequenst Asked Questions
Can I pick up my order in person?
Yes. We are based in Sydney and you are welcome to collect your order from our premises. Please contact us to arrange this: [email protected]
What payment do you accept?
We accept major credit cards Visa, Mastercard and American Express through this website. We also accept PayPal. If you would like to pay using a Postal Money Order or direct funds transfer then please register as a customer, save your order/shopping cart and contact us to complete your transaction using your nominated payment method. For more information please visit our Terms and Conditions, Supply of Product
Are your products available through retail stores?
Currently the G’day baby and G’day kids range is sold through a number of exclusive Australian boutiques. To enquire about a stockist near you please email [email protected] your location and we will send you their details. Interested in becoming a stockist? Enquiries are welcome via email [email protected]
Do your products go on sale?
Our policy is to reward loyal customers and our followers rather than to hold one-off sales. When you subscribe to our community and purchase frequently from us we reward you. You can also qualify for discounts when you buy in bulk. So please register with us and make sure you are signed in at checkout to make your purchase count.
What if I cannot find the size I am after?
If your size is out of stock it won’t be for long. We do accept pre-orders via telephone or email, so please contact us if you would like to place an order on a soon to arrive item.
I've just placed my order and need to make a change, is this possible?
We process your order as soon as possible, within hours sometimes, so that you receive your goods in a timely manner. If you contact us with a request to alter a pending order then we are happy to try and assist. If your order has been prepared for dispatch then it may be too late. Please contact us as soon as possible with your request and we will do our best to help.
What will my baby need?
With the vast array of choices parents face it is easy to feel overwhelmed. Rather than tell you what you need we spoke to one of our loyal clients, a new mum, to share her thoughts on meeting a newborn’s needs. Click here to access her guide or email [email protected] for a customized solution and don’t forget to include details such as your baby’s due or birth date, height and weight if known, the region you are from and the expected climate.
How do I purchase a Gift Voucher?
Purchasing a Gift Voucher is the same as purchasing a product. Simply select the value of the voucher you wish to give and proceed to checkout. You can select more than one voucher for example $100 and a $50 voucher to equal a total gift of $150. Please add the recipients name, email address and your message to the recipient in the comment field at checkout. Digital Gift Vouchers take up to one day business day to be processed and can either be emailed to you or directly to the recipient. Please use the comment field at checkout to specify who the voucher should be emailed to.
I received a Gift Voucher how can I redeem it?
Lucky you! Please go ahead and select your favourite products from our online store and simply add your voucher number to the view cart page prior to checkout to redeem. Should your order exceed the value of your voucher then you may pay the remaining balance using one of the payment methods available, including paypal and credit card. A friendly reminder, you have 12 months from the date of issue to spend your Gift Voucher and you must spend the total value of the voucher in one transaction or the balance will be forfeited.
How should I care for my Merino Wool items?
Our Merino Wool is machine washable and easy to care for, all you need is an approved liquid wool detergent and a wool or gentle cycle setting on your washing machine. Please refer to our Laundry Tips for more information and always refer to the care label attached to your product.
Why does my printed item feel stiffer than the unprinted version?
This is a natural response by the fabric due to the screen printing process. The good news is that washing the garment helps soften the print. Best of all our prints are water-based and free of harmful plastisols, PVC and toxic chemicals.
What sort of variations should I expect from the wash process?
Due to the untreated organic nature of our fabrics some styles may vary once they are worn or washed especially if they are laundered differently to the care instructions provided. Our care instructions offer customers the most longevity out of their garment and we encourage customers to adhere to these. We understand however in some Countries line drying isn’t always an option, especially in cooler seasons, and the use of a tumble dryer is necessary for busy parents (if this applies please ensure you select a low setting). We have thoughtfully designed our garments to allow for any such fabric variations ensuring fit and functionality is not compromised.
Does your sleepwear range comply with safety standards?
Yes. We don’t take any chances when designing our sleepwear and adhere to the strictest Australian and International Standards. Our entire sleepwear range is classified according to Australian Standards and labeled CAUTION KEEP AWAY FROM HEAT AND FLAME. Our sleepwear is made from 100% Organic Cotton and are designed to be worn snugly as a fitted garment. Our fitted design is for the child’s safety as loose-fitting garments are more likely to catch fire. Also, our ultra-comfortable fitted sleepwear means we are not required to treat our pure fabrics with flame-retardant chemicals. Remember, when selecting your sleepwear size please ensure they are worn snug.